Now That's Service

A week ago, I dropped off some work clothes for dry cleaning in Bloomfield. I don't actually have my clothes cleaned there often, but often enough to recognize the person that is usually working there in the evnings.

As I was leaving my stuff there last Thursday, the lady said that my name was on the tip of her tongue, but she couldn't remember it. I figured she was half joking since I would never expect her to remember my name. However, when I told her my name, she knew exactly how to spell it and remembered where I work (we get a discount at that particular place).

I didn't get around to picking my clothes back up until today, but as I walked in, she instantly remembered my last name and said "Hello Mr. ----------". I was impressed. Given how many people walk in and out of that place each day and how infrequently I drop in (about once a month), I was not expecting such friendly service, especially since this is New England and not the super-friendly Midwest.